Company: Optimum Property Management

Audience: A property management certification program is teaching future and current property managers about the applicant screening process. They are learning the application process for the first time in this course or are needing an updated training. 

Business Problem: Property managers are not screening applicants properly, resulting in the acceptance of unqualified renters and leading to a higher turnover that can be costly to the business. 

Solution: The training focuses on using the standard applicant practice, adhering to governing guidelines, and being able to effectively communicate applicant results. 

Process: Utilizing the ADDIE model components, a needs analysis was used to pinpoint the crucial knowledge and skills required to bridge learning gaps. The content was strategically segmented to correspond with the learning objectives. Interactive elements were thoughtfully designed to enhance the user involvement and long term knowledge retention. A comprehensive learning solution was created through multiple rounds of development and feedback on Design Documents, Storyboards, and the Storyline module. Assessments align with Kirkpatrick's second and third levels of evaluation to measure the attained knowledge and skills, as well as the impact of the module on meeting the business objectives. 

Evaluation: The Kirkpatrick Model's Level 2 evaluation would assess participant engagement and knowledge retention with a quiz containing scenario based questions. Kirkpatrick's Level 3 would focus on behavioral changes and the practical application of skills.  Participants will be assessed  6 months after the training to see if the course information is being implemented correctly. The training will be considered successful if the property managers data  is  meeting the business goal of increasing qualified applicant acceptance by 20%. This will be determined by comparing prior performance data to the post training data. 

Company: Grace Medical

Audience: The training is for new and current employees that need to be properly trained on the updated safety and security plan. 

Business Problem: The hospital safety and security plan has been updated to include an action plan for an active shooter. Grace Medical staff are unable to correctly identify and implement the steps needed to apply the safety and security plan. This results in a safety and security breach and a dangerous working environment should an emergency situation arise. 

Solution: This training focuses on having Grace Medical employees correctly aid in implementing the safety and security plan as well as be able to identify and follow the steps in an emergency active shooter situation. 

Process: Utilizing the ADDIE model, a needs analysis was performed to pinpoint the vital knowledge and skills required to bridge learning gaps. The content was  methodically segmented to align with the learning objectives of the organization. Engaging interactions were purposefully created to enhance long term knowledge retention. Through numerous rounds of development and feedback on the Design Document and the Rise module, an extensive learning solution was created. Assessments in the learning solution corresponded with Kirkpatrick's second and third  levels of evaluation to assess knowledge and skills, and the module's influence on organizational objectives. 

Evaluation: The Kirkpatrick Model's Level 2 evaluation would assess participant engagement and knowledge retention, while Level 3 would focus on behavioral changes and the practical application of skills. This thorough process ensures a comprehensive and effective training program, aligning with Grace Medical's goal to have hospital employees know how to implement and practice the safety and security plan.